Tell 9-1-1 the Emergency
- Take a deep breath before speaking. We are here to help.
- Briefly say what type of emergency (police, fire, or medical).
- "I need to report a fire...." or "I need to report a break-in at my home..."
- For interpretation, say in English what type of emergency (police, fire, or medical) and what language you speak. The 9-1-1 Call Taker will conference the call with an interpreter.
Let the 9-1-1 Call Taker Ask the Questions
- 9-1-1 Call Takers are trained to gather information quickly and determine how best to help.
- Let 9-1-1 Call Takers lead the conversation and answer all of their questions.
- The questions may seem unrelated or repetitive, but this is to help clarify the information.
- If it is not safe for you to stay on the phone, let the 9-1-1 Call Taker know this immediately.
You Will Be Asked
- WHERE did this occur?
- WHAT happened?
- WHEN did this occur? Is the event still in progress?
Describe the Location
- An exact street address is best. If not, look at addresses on nearby buildings or street signs.
- If you are driving, please note the road, highway, or landmarks near your location.
Stay On the Line If You Can
- Stay on the line until the 9-1-1 Call Taker tells you they have all the information needed.
- They may ask you to stay on the phone until help arrives to gather additional information.
If You Misdial - Do Not Hang Up
- If you misdial and accidentally call 9-1-1, DO NOT Hang Up!
- Wait until your call is answered and explain that you misdialed.